Moscow developers prefer to get online services


The transfer of services into electronic form has become the most significant reform in the regulation of the construction industry for Moscow developers. Such a conclusion can be made according to the research of the VTsIOM “Administrative Barriers in Construction through the Eyes of Moscow Developers”, the results of which were presented on July 5 at the Moscow Urban Forum.

According to the results of the study, metropolitan developers, in general, positively assess the work done to reduce administrative barriers that the Moscow Government has done over the years. At the same time, 44% of respondents noted significant improvements in the process of interaction with the executive authorities since 2015.

Developers are well aware of the changes taking place in the industry. For example, 66% of respondents are aware of the transfer of basic services in the field of construction into electronic form, and 56% of the possibility of receiving services of network companies using an online application on the portal.

Almost half of the representatives of construction companies (48%) single out the procedure of connecting to engineering networks as one of the most difficult stages in the passage of administrative procedures. That is why they expected the transfer of technical connection services to electronic form the most: 62% of the surveyed developers rated the effect of this reform as the most noticeable.

 “The results of the study are generally positive. The greatest effect was noted by experts from the transfer of basic construction services to the electronic form – 65%. At the same time, 62% of respondents identified the most useful reform as the regulation and transfer to electronic network services of network companies connecting to engineering networks, which have been provided through the portal since the end of last year, ”said Valery Fedorov, Director General of VTsIOM, during the presentation.

During the survey, developers also called support measures that they consider necessary for comfortable work. Among them – the transition to interaction with the authorities in a single digital environment, reducing the number of interactions during the passage of administrative procedures and the possibility of consulting with specialists of the Construction Complex on various issues.

Most of these requests have already been implemented by the Government of Moscow. For example, for developers, a portal and a mobile application “BUILD SIMPLE” has been created, providing timely and accessible information on ongoing changes in the sphere of regulation and procedures for obtaining public services. Also, since March 2017, the Unified Contact Center (ECC) of the Moscow Construction Complex has been working, which provides information support on a wide range of industry issues.

Specialists of the Construction Complex regularly conduct training seminars for representatives of development companies, where each participant receives an explanation of the new rules for passing the procedures and changes in the workflow.

The immediate plans for the optimization of administrative procedures in the capital are the introduction of a fundamentally new approach to the organization of interaction between construction participants and authorities. As the head of the Department of Urban Development Policy, Sergey Levkin, said, Moscow is already exploring the possibility of providing comprehensive services in the construction industry. “A new approach to organizing the interaction of construction participants and authorities is based on the implementation of integrated services based on a single digital interaction platform while maintaining control over the quality and safety of construction. The concept of providing integrated services in construction is currently being developed. The implementation of integrated services on the basis of a single digital interaction platform will make it possible to eliminate redundant interactions due to the work of all construction participants in a single electronic environment” explained Sergey Levkin.