A unified contact center of Construction Complex has worked almost 100 thousand appeals for two years

03.04.2019

Issues relating to the receipt of public services in the construction industry, have become the most common among the requests of developers, received through the Single Contact Center of the Moscow Building Complex. This was announced by the head of the Department of urban policy Sergey Levkin.

“In March, the Single Contact Center of the Construction Complex turned 2 years old. During this time, its specialists received and processed almost 100 thousand requests. The most common themes of the appeals were the implementation of the Renovation Program and the receipt of public services in the field of construction. On the second topic, requests from developers are most often received, ”said Sergey Levkin.

For a prompt response to requests, the contact center specialists use a special electronic “Knowledge Base”, which is formed on the basis of the most common questions.

“The applicant receives the required information directly during a conversation with the operator. If the question is complex and requires separate study with specialists of the Stroycomplex divisions, then depending on the wishes of the applicant, the answer is sent to the e-mail indicated by him or the ECC operator returns the applicant within 5 days, ”added the department head.

He also explained that the ECC operators have 21 days to respond to a written request, but, as a rule, they answer much faster, and if the question was asked using the form on the portal stroi.mos.ru, the answer should come no later than 6 days.

Source: Official website of the Mayor of Moscow

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