Experts conducted about 750 online consultations during seld-isolation
During self-isolation we successfully conduct work on examination of project documents and issuance of expert conclusion in electronic format, moreover, hundreds of online consultancies for customers conducted.
Head of Moskomexpertiza Valery Leonov announced that during self-isolation regime specialists of the department conducted online work with applicants.
“As part of the measures taken by the operational headquarters on control and monitoring of coronavirus in Moscow under the direction of Moscow Mayor Sergey Sobyanin, work of Moskomexpertiza and subsidiary bodies Mosgosexpertiza and IPI NIATS was transferred to remote regime starting the end of March. However, organizations continue their operation in full thanks to developed online infrastructure”, – head of Moskomexpertiza said.
Specialists continue their work in normal regime, staying in contact with counterparties and applicants. Only in April 14.5 thou. calls were redirected from office to mobile numbers of Mosgosexpertiza workers. In May there were about 7.9 thou. calls.
Valery Leonov added that Mosgosexpertiza workers work in a special automated informative system “Expertize” thanks to which today applicants and experts have constant access to project documents and other information. On the basis of this system, there is an opportunity to organize discussion of work matters via secure video conference. In frames of remote work experts have conducted about 750 video conferences with counterparts.
“Moskomexpertiza was one of the first to transfer public services to electronic format: expertise of project documents and results of engineering studies became available in such format in 2012, harmonization of special technical conditions became available online in 2016. Now all public services and part of non-governmental services are offered in electronic format”, – Valery Leonov added.