Sergey Levkin: third of appeals into the unified contact center of the construction complex is related to the program of renovation
Third of the appeals of Muscovites to the Unified contact center of the Construction Complex is related to the renovation program, told Sergey Levkin, the Head of the Urban Planning Policy Department of Moscow.
“Muscovites are interested in the terms of demolition of their houses and the resettlement mechanism, they are asking about housing that will be provided in return for the old one,” he said.
In total, according to Urban Planning Policy Department, since March 2017, the contact center processed 7,276 appeals.
Also, the peiople are concerned about the noise on construction sites at night, they request information about the executive authorities and authorities.
For the speed of data processing and operational response, the Center’s operators use a directory with formalized answers, regulatory questions. “This is the so-called” Knowledge Base “, which contains about 600 articles, 5 different sections: electronic services, state services in construction, structure of the Construction Complex, powers and functions of the departments, renovation issues,” said Levkin.
You can contact the Contact Center by calling 8 (499) 401-01-01 from 9:00 to 18:00 on working days, or by writing to e-mail: firstname.lastname@example.org.