Single contact center of the Moscow construction complex

A single contact center (SCC) of the Moscow urban development and construction complex was launched in March 2017. The center provides information support on a broad range of sectoral issues, quickly solves problems of developers connected with acquisition of services in construction sphere and accepts appeals of Moscow citizens related to construction objects.

SCHEME OF OPERATIONS

IT IS POSSIBLE TO CONSULT SCC IN FOUR WAYS:

  • via e-mail help@str.mos.ru
  • via phone number 8 (499) 401-01-01 from 9a.m. to 6 p.m. on weekdays
  • via special form on the Construction complex website
  • via an account on the electronic service “Developer office”

Single contact center specialists process about 50 thousand applications on average each year. A special database, which is constantly updated and contains answers to majority of urban planning questions, was created to enhance effectiveness and speed of consultancy. The database if divided in 5 large groups: housing renovation, administrative procedures in construction, electronic services, background information on executive branch of the Construction complex and common urban planning question.